Privacy Policy

Privacy Policy


"This website" Official Privacy Statement**
Effective Date:  October 01, 2023

 

Table of Contents:
1. Introduction
   - 1.1 Our Commitment to Data Protection
   - 1.2 Scope of This Privacy Statement
2. Information We Collect
   - 2.1 Data Collected During Website Visits
   - 2.2 Data Collected Through Account Creation
   - 2.3 Data Collected During Orders
   - 2.4 Data Collected for Job Applications
   - 2.5 Data Collected Through Surveys and Promotions
   - 2.6 Data Collected via Social Media
3. Types of Personal Data Collected
   - 3.1 Website Visitors' Data
   - 3.2 Order and Payment Data 
4. Cookies
   - 4.1 Use of Cookies
   - 4.2 Cookie Statement
5. Profiling
   - 5.1 Data Integration and Profiling
   - 5.2 Right to Object to Profiling
6. Purposes and Legal Basis for Processing Personal Data
   - 6.1 Offering Online Shopping and Services
   - 6.2 Order Processing and Communication
   - 6.3 Personalized Advertising and Content
   - 6.4 Customer Satisfaction and Feedback
   - 6.5 Competitions and Promotions
   - 6.6 Handling Inquiries and Complaints
   - 6.7 Website and Service Improvement
7. Legal Basis for Processing Personal Data
   - 7.1 Processing Based on Agreement
   - 7.2 Processing to Comply with Legal Obligations
   - 7.3 Processing Based on Consent
   - 7.4 Processing Based on Legitimate Interests
8. Customer Satisfaction
   - 8.1 Customer Satisfaction Surveys
   - 8.2 Contact After Delivery
9. Retention Periods
   - 9.1 Application Data
   - 9.2 Marketing Data
   - 9.3 Customer Satisfaction Survey Data
   - 9.4 Agreement Data
   - 9.5 Account Information
   - 9.6 Order Data
   - 9.7 Data for Analysis Purposes
10. Recipients of Personal Data
    - 10.1 Sharing Information with Third Parties
    - 10.2 Data Transfers Outside the Netherlands
    - 10.3 Categories of Recipients
11. Security of Your Data
    - 11.1 Data Security Measures
    - 11.2 Data Transfer Encryption
12. Your Rights
    - 12.1 Right of Access, Including Profiling
    - 12.2 Right to Rectification
    - 12.3 Right to Erasure ("Right to Be Forgotten")
    - 12.4 Right to Restriction of Processing
    - 12.5 Right to Object
    - 12.6 Right to Data Portability
    - 12.7 Withdrawal of Consent
    - 12.8 Complaints
13. Minors' Privacy
    - 13.1 Use of the Website by Minors
14. Third-Party Websites
    - 14.1 Third-Party Website Disclaimer
15. Changes to This Privacy Statement
    - 15.1 Policy Modification
16. Contact Information and Complaints
    - 16.1 Contact Details for Questions and Complaints


 1. Introduction

1.1 Our Commitment to Data Protection
At This website (referred to as "this website", "we", "us" or "our"), we consider the protection of your personal data to be of utmost importance. As the controller under the General Data Protection Regulation (GDPR), we are committed to handling your personal data with care and security. This Privacy Statement outlines how we collect, use, and protect your personal information.
1.2 Scope of This Privacy Statement
This Privacy Statement applies to all data processing activities conducted by This website, including those performed on our websites and related subdomains:
  • - https://www.feelookart.com.nl
  • - https://www.feelookart.com.de
We encourage you to read this statement carefully to understand how your personal data is handled. This privacy statement was last modified on October 01, 2023.

 

2.Information We Collect

2.1 Data Collected During Website Visits
We collect personal data when you visit our websites. This data includes information about your online behavior, such as mouse and click behavior, duration and time of your website visits, and technical details of the devices you use (e.g., IP address, MAC address, and software).

2.2 Data Collected Through Account Creation
When you create an account on our website, we collect personal information such as contact details (name, address, email address, telephone number), payment details, date of birth, and login details.

2.3 Data Collected During Orders
If you place an order via our websites or in our physical stores, we may ask for personal data, including contact details, payment details, date of birth, and login information.

2.4 Data Collected for Job Applications
When you apply for a position, we collect personal data such as contact details (name, address, email address, telephone number), birth details, gender, information from your CV, and passport photos (if provided).

2.5 Data Collected Through Surveys and Promotions
We may collect data from you through competitions, promotions, and market or customer surveys in which you participate.

2.6 Data Collected via Social Media
Data may be collected via social media channels (e.g., Facebook, Twitter, Instagram and Pinterest) when you contact us with questions or comments. In such cases, we may use your account name to respond to your messages.

3. Types of Personal Data Collected

3.1 Website Visitors' Data
As a website visitor, we collect information related to your online behavior on our website, including mouse and click behavior, visit duration, and technical data from your devices.
 
3.2 Order and Payment Data
When you place an order, we collect contact details, payment information, date of birth, and login details (including User ID if applicable).
 
3.3 Job Applicants' Data
If you apply for a position, we collect contact details, birth details, gender, CV information, and passport photos (if provided).
 

4. Cookies

4.1 Use of Cookies
We use cookies on our websites to enhance your user experience. For detailed information about the cookies we use, please refer to our
Cookie Statement.
 
4.2 Cookie Statement
For more information about how we use cookies and how you can manage them, please review our Cookie Statement.
 

5. Profiling

5.1 Data Integration and Profiling
To improve your online shopping experience, we may combine data from various sources, such as account details, purchase history, product reviews, and browsing behavior. We may also supplement this data with information from publicly available sources. This allows us to provide personalized offers, content, and advertisements on our websites and third-party websites.
5.2 Right to Object to Profiling
You have the right to object to the processing of your personal data for direct marketing and profiling purposes. To exercise this right, please contact us as described in Section 16.

 

6. Purposes and Legal Basis for Processing Personal Data

We process your personal data for the following purposes:
 
6.1 Offering Online Shopping and Services
We process your data to provide you with online shopping services, manage your account, and deliver products and services you request.
 
6.2 Order Processing and Communication
We use your data to process and fulfill orders, communicate with you about orders, and respond to your inquiries or requests.
 
6.3 Personalized Advertising and Content
We analyze your data to personalize our advertising, content, and offers based on your preferences and behavior.
 
6.4 Customer Satisfaction and Feedback
We may use your data to conduct customer satisfaction surveys and collect feedback to improve our products and services.
 
6.5 Competitions and Promotions
If you participate in competitions or promotions, we use your data to administer these events, notify winners, and deliver prizes.
 
6.6 Handling Inquiries and Complaints
Your data helps us address your questions, complaints, and concerns effectively.
 
6.7 Website and Service Improvement
We analyze user data to enhance our websites, stores, and services continually.
 

7. Legal Basis for Processing Personal Data

We process your personal data based on one or more of the following legal bases:
 
7.1 Processing Based on Agreement
When you create an account or place an order, we process your data as necessary to fulfill our contractual obligations to you.
 
7.2 Processing to Comply with Legal Obligations**
In some cases, we may process your data to comply with legal requirements, such as tax and accounting regulations.
 
7.3 Processing Based on Consent
When required by law, we will obtain your consent before processing your data for specific purposes.
 
7.4 Processing Based on Legitimate Interests
We may process your data based on our legitimate interests to provide and improve our services, prevent fraud, and enhance your shopping experience. We always consider your privacy rights and ensure that our interests do not override your fundamental rights and freedoms.

 

8. Customer Satisfaction

8.1 Customer Satisfaction Surveys
To gauge your satisfaction and improve our services, we may contact you for feedback through customer satisfaction surveys. Participation in these surveys is voluntary, and you have the option to opt out.
 
8.2 Contact After Delivery
After the delivery of your order, we may contact you to inquire about your satisfaction and offer assistance if needed.
 

9. Retention Periods

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. The specific retention periods for different categories of personal data are as follows:

 

9.1 Application Data
If you apply for a position, we retain your application data for a maximum of four weeks after the end of the application process.
 
9.2 Marketing Data
We retain marketing data, such as your contact information and preferences, as long as you consent to receive marketing communications. You may opt out at any time.
 
9.3 Customer Satisfaction Survey Data
Data collected from customer satisfaction surveys is retained for two years.
 
9.4 Agreement Data
Data related to agreements and orders is retained for seven years, as required by tax and accounting regulations.
 
9.5 Account Information
Your account information is retained as long as your account is active. You may close your account at any time.
 
9.6 Order Data
We keep order data for seven years to comply with tax and accounting regulations.
 
9.7 Data for Analysis Purposes
Data used for analysis and profiling is retained for a maximum of two years.

 

10. Recipients of Personal Data**

10.1 Sharing Information with Third Parties
We may share your personal data with third parties when necessary to provide products or services, with your consent, or when required by law. We ensure data protection through processing agreements and appropriate security measures.
 
10.2 Data Transfers Outside the Netherlands
In some cases, we may transfer your data to countries outside the European Economic Area (EEA). Such transfers will only occur when there are adequate safeguards in place to protect your data, as required by data protection laws.
 
10.3 Categories of Recipients
The following categories of recipients may receive your personal data:
- Payment service providers
- Logistics and delivery companies
- Marketing agencies
- Customer service providers
- IT service providers
- Survey and research agencies
- Legal authorities, if required by law

 

11. Security of Your Data

11.1 Data Security Measures
We take security measures to protect your data from loss, unauthorized access, modification, or disclosure. These measures include physical, technical, and organizational safeguards, such as encryption, access controls, and regular security assessments.
 
11.2 Data Transfer Encryption
To ensure the security of data transmission between your browser and our servers, we use encryption technologies such as Secure Sockets Layer (SSL) and Transport Layer Security (TLS).

 

12. Your Rights

As a data subject, you have certain rights regarding your personal data:
 
12.1 Right of Access, Including Profiling
You have the right to access the personal data we hold about you, including information about any automated profiling processes.
 
12.2 Right to Rectification
You can request the correction of inaccuracies in your personal data.
 
12.3 Right to Erasure ("Right to Be Forgotten")
You may request the erasure of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
 
12.4 Right to Restriction of Processing
You have the right to restrict the processing of your personal data in specific situations.
 
12.5 Right to Object
You can object to the processing of your personal data for direct marketing purposes or when it is based on legitimate interests.
 
12.6 Right to Data Portability
In some cases, you may request a copy of your personal data in a structured, machine-readable format.
 
12.7 Withdrawal of Consent
If we process your data based on your consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
 
12.8 Complaints
If you believe that your personal data is being processed in violation of applicable data protection laws, you have the right to file a complaint with a supervisory authority.
 

13. Minors' Privacy

13.1 Use of the Website by Minors
If you are 16 years of age or younger, you may only use our website under parental or legal guardian supervision. We do not knowingly collect personal data from minors under the age of 16.
 

14. Third-Party Websites

14.1 Third-Party Website Disclaimer
This Privacy Statement does not apply to third-party websites that may be linked from our websites. We recommend reviewing the privacy policies of those websites separately.

 

15. Changes to This Privacy Statement

15.1 Policy Modification
We may update this Privacy Statement from time to time to reflect changes in our data processing practices or legal requirements. Any changes will be posted on this page, and the effective date will be updated accordingly.
 

16. Contact Information and Complaints

16.1 Contact Details for Questions and Complaints
If you have questions about our privacy practices or wish to exercise your rights as described in this Privacy Statement, please contact us:

 

support@feelook-art.com
15325899099
For complaints related to the processing of your personal data, you can also contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).