FAQs
Need help? Check out our FAQs below or contact us for further assistance!
Diamond painting is a fun and creative art form where you place small resin diamonds onto a color-coded canvas, creating a sparkling work of art.
Yes! Our kits come with everything you need to get started, and the process is easy to follow, even for beginners. The instructions are clear, and the tools provided make it a fun and simple experience.
We offer a variety of sizes, from small beginner kits to large, intricate designs. You can choose based on your skill level and the amount of time you wish to spend on the project.
Typically, orders take 7-14 business days to arrive. If you select expedited service, delivery can be as fast as 3-5 business days.
Yes, we ship worldwide! Please check our shipping policy for specific delivery times and any countries with restrictions.
Once your order is shipped, you’ll receive a shipment notification email with tracking details. You can also track your order through your account on our website.
We are unable to ship to P.O. Box or APO/FPO addresses. Please use a physical address for delivery.
In addition to the canvas and diamonds, each kit includes a beginner tool kit with all the essential tools you need to get started.
Each canvas is pre-printed with color codes that correspond to the diamonds in your kit. Simply match the color of the diamonds with the code on the canvas to create your masterpiece.
We provide enough diamonds in the kit to complete the project. Below are the solutions for different situations:
We recommend storing leftover diamonds in a small container or resealable bag to keep them safe and organized. This way, you can use them for future projects.
Yes, once you finish your painting, you can frame it just like any other artwork! We recommend using a frame that fits your canvas size for the best presentation.
Absolutely! While the design comes preprinted, you can add your own artistic touch, such as extra embellishments, personal details, or even blending multiple kits for a unique creation.
We offer hassle-free, no-questions-asked returns within 30 days of receiving your order. Please note that certain items, such as mystery boxes or limited-edition releases, are non-returnable, and this will be clearly stated on their product pages.
Orders can typically be canceled as long as they haven't been processed. However, our system is automated, so the cancellation window is very short. If your order has already been processed, you will need to initiate a return.
Customers are responsible for return shipping fees, as we do not provide prepaid return labels. However, if the return is due to an error on our part (e.g., wrong item sent), we will cover the shipping cost.
No, we do not charge restocking fees on returns.
Currently, we don’t offer gift cards, but we’re working on adding this feature soon! Please check back with us for updates.
If your package is marked as delivered but hasn’t arrived, please wait 2 business days as it might still be in transit. If it hasn’t arrived by then, please contact customer service for assistance. We are not responsible for stolen packages once marked as delivered, so we recommend filing a claim with the carrier.