Return & Refund Policy

Return & Refund Policy

Return Period:

  • You can return items within 30 days of receipt for a full refund.

Proof of Purchase:

  • A valid proof of purchase is required for all returns and exchanges.

Initiate a Return:

  • Contact our customer support team at support@feelook-art.com to initiate your return.

Refund Method:

  • Refunds will be issued to the original payment method within 5-7 business days of receiving your returned items.

Partial Refunds:

  • In some cases, partial refunds may be granted for items that are not in their original condition.
  • We guarantee hassle-free, no-questions-asked returns. You simply need to initiate your return within 30 days of receiving your order.

 How do I initiate a return?

  • Just send us a message indicating your desire to return the item(s), and we'll provide you with the return address.

What if the item has been used? 

  • All returned items must be in perfect resalable condition, as we don't resell opened products. If the returned item is deemed not to be in resalable condition (e.g., opened box, writing on packaging, opened diamond bags, pasted diamonds, etc.), we reserve the right to refuse a refund.

When will I receive my refund?

  • Your refund will be issued back to your original method of payment as soon as your return is inspected and processed - typically within 72 business hours of receipt. 

Where will you refund my money? 

  • Refunds will always be returned to your original method of payment, with no exceptions.

Who pays the shipping return fees?

  • feelook does not provide prepaid return labels. 

How long do I have to cancel my order?

  • Orders can typically be canceled as long as they haven't been processed by our fulfillment network. However, our system is fully automated, and the cancellation window is extremely short. If your order is past its cancellation period, you must initiate a return. 

Can I add items to an existing order?

  • Unfortunately, our system doesn't support order edits. To make changes, you must contact us to cancel the existing order if possible and then place a new order.

 

Note：

  • If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
  • If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.